Yes. The shipping costs will be calculated based on the order's overall weight.

No. We only offer shipping by mail using USPS.

No. We only offer shipping by mail using USPS.

Shipping costs will be calculated based on the order's overall weight.

You will be receiving your order within 5 to 7 business days.

Currently, we use USPS as our main carrier.

We ship our products to the United States and Puerto Rico.

Unfortunately, at the moment we do not offer international shipping.

- Return requests will proceed within a period of 7 days from confirmed receipt of the order. When the company authorizes it, the client must send the piece within 48 hours of the company's response by email. Shipping costs will be covered by the customer.

- The company may, but is not obliged to review requests for product changes, after 7 days of receipt by the consumer. Items to be exchanged must be in the same condition that they were shipped.

- The price tag and/or brand, decals, safety or hygiene stickers may not have been removed, nor use of any kind be observed, the product must be seen intact, without use, without odors, without marks of any external agent including, but not limited to, not limited to lipsticks, ink, paint, no evidence of washing or any other alteration.

- In cases where the company authorizes the change or return, the customer will receive a full refund of their money to their original method of payment.

- The company reserves the right to launch special offers in which it is explicitly indicated that it will not be subject to change. This means that it will not be subject to the aforementioned process.

- In all cases, the customer will bear the cost of shipping.

- THIS POLICY DOES NOT APPLY TO SWIMWEAR, EARRINGS AND UNDERWEAR, WHICH WILL NOT BE RETURNED FOR SAFETY AND HEALTH REASONS.

If you received a product that you do not want or is not your size, you can make a return request by email addressed to: vivaboutiquebyaly@gmail.com, with the Title: Return, within a period of 2 days from the receipt confirmation date. 

The mail must include the following information:

- Name of the person who made the order.

- Postal address, email and telephone number of the person requesting the return.

- Order number.

- Order date.

- Receipt confirmation date.

- Part identifier number.

- Product description.

- Reason for return request.

- Photos that prove the reason for the return request, if applicable.

If you don't receive your order within the 7 to 14-day timeframe, please contact us via email at vivaboutiquebyaly@gmail.com.

All products that leave our facilities are exhaustively examined, and we strive to ensure that you have a positive shopping experience. If you receive a damaged product, in its original packaging, you must write us an email as soon as you receive the product at vivaboutiquebyaly@gmail.com. Notifications received after 24 hours from the confirmation of product delivery will not be considered for the purposes of this policy. 

The mail must include the following information:

- Name of the person who made the order.

- Postal address, email and telephone number of the person claiming.

- Order number.

- Receipt date.

- Part identifier number.

- Product description.

- 2 clear photos, with lighting and sufficient resolution to allow detailed examination of the alleged defect.

All clothing items except swimwear, earrings and underwear, which will not be returned for safety and health reasons.

All swimwear, earrings and underwear, which will not be returned for safety and health reasons.

All clothing items except swimwear, earrings and underwear, which will not be returned for safety and health reasons.

Return requests will proceed within a period of 7 days from confirmed receipt of the order.

- Return requests will proceed within a period of 7 days from confirmed receipt of the order. When the company authorizes it, the client must send the piece within 48 hours of the company's response by email. Shipping costs will be covered by the customer.

- The company may, but is not obliged to review requests for product changes, after 7 days of receipt by the consumer. Items to be exchanged must be in the same condition that they were shipped.

- The price tag and/or brand, decals, safety or hygiene stickers may not have been removed, nor use of any kind be observed, the product must be seen intact, without use, without odors, without marks of any external agent including, but not limited to, not limited to lipsticks, ink, paint, no evidence of washing or any other alteration.

- In cases where the company authorizes the change or return, the customer will receive a full refund of their money to their original method of payment.

- The company reserves the right to launch special offers in which it is explicitly indicated that it will not be subject to change. This means that it will not be subject to the aforementioned process.

- In all cases, the customer will bear the cost of shipping.

- THIS POLICY DOES NOT APPLY TO SWIMWEAR, EARRINGS AND UNDERWEAR, WHICH WILL NOT BE RETURNED FOR SAFETY AND HEALTH REASONS.

Once we determine that the cancellation is appropriate, we will grant a store credit, which you can use for 1 year and/or we will refund the money to the method with which you paid. The company will process the request and once it is determined that the cancellation proceeds, the credit or refund will be granted for the same amount of the transaction.

The client will be responsible for the shipping costs for sending back the product.

If you have any questions and wish to contact us directly, you may do so by emailing us at vivaboutiquebyaly@gmail.com.